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Returns and Refunds

Returns: If you are not satisfied in any way with your purchase, please contact us at northwestexpedition@msn.com.  You may return the purchased item for any reason within 60 days of purchase for a full refund of the purchased items, less a 10% restocking fee.  Customer is responsible for return shipping expenses.  Please note that if any part of the purchase has been used or damaged, then we will have to prorate the amount that is returned to you. 

Please note:  Special order or custom order kits will be subject to the above, plus a 50% custom fee.  Please understand that custom kits require extra time to build, and often require us to locate the books/samples that we do not ordinarily stock.

Refunds: For purchases that have not been filled, we can offer you a full refund, less a processing fee of 3.5%.

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